Refund & Returns Policy

For stocksbrain-ai.com

Effective Date: July 22, 2024

At VAVAI TECH Solution and Consulting Private Limited, we strive to provide the best products and services to our customers. This Refunds and Returns Policy outlines the conditions under which you may request a refund for our digital product, Stocksbrain.AI. Please read this policy carefully to understand your rights and obligations.

1. Digital Product

This policy applies to our digital product, Stocksbrain.AI, available for purchase on stocksbrain-ai.com.

2. Eligibility for Refunds

We offer refunds under the following conditions:

  • Technical Issues: If you encounter technical issues that prevent you from using the product as intended and our support team cannot resolve them.
  • Misrepresentation: If the product significantly differs from its description on our website.

3. Refund Conditions

To qualify for a refund, the following conditions must be met:

  • Refund Request Period: You must request a refund within 14 days of the purchase date.
  • Usage Limit: You must not have extensively used the product. If you have used the product beyond basic usage or have extensively downloaded content, a refund may not be granted.
  • Proof of Purchase: You must provide proof of purchase, such as an order number or receipt.

4. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Change of Mind: If you simply change your mind after purchasing the product.
  • Incompatible Systems: If the product is incompatible with your system but meets the stated system requirements.
  • Unauthorized Use: If the product has been used in violation of our Terms and Conditions.

5. How to Request a Refund

To request a refund, follow these steps:

  1. Contact Customer Support: Email us at info@vavtech.org with your order number, proof of purchase, and a detailed description of the issue.
  2. Wait for a Response: Our support team will review your request and respond within 5 business days.
  3. Resolution: If your request is approved, we will process the refund to your original method of payment within 10 business days. You will receive an email confirmation once the refund has been processed.

6. Fees and Costs

  • No Additional Fees: We do not charge any fees for processing refunds.
  • Exchange Rate and Bank Fees: Refunds will be issued in the original currency of purchase. We are not responsible for any exchange rate differences or bank fees incurred during the refund process.

7. Contact Information

For any questions or concerns regarding this Refunds and Returns Policy, please contact our customer support team:

VAVAI TECH Solution and Consulting Private Limited
L-139 To 150, Door No.d2, Floret Apartment, 1st Avenue, Anna Nagar East,
Chennai, Perambur Purasawalkam, Tamil Nadu, India, 600102
Email: info@vavtech.org

We are committed to providing excellent customer service and will do our best to resolve any issues promptly and fairly.

8. Amendments to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund and return procedures.

Thank you for choosing stocksbrain-ai.com.

This Refunds and Returns Policy is designed to be clear and fair to both our customers and our business. However, please consult with a legal expert to ensure full compliance and accuracy tailored to your specific business needs.